We have been working through a short sale through them for 8 months. They do not answer questions in a timely fashion.
They answer in an time frame they like. I had no choice in using them or not. It was part of the short sale. All they ever say is we are working on it and will get back to you.
After 8 long months we had to START OVER! Since last Thursday we are waiting on a simple answer of what do we do now to start it over and still no answer.
I will be looking into bosses of bosses today. After reading all the other comments I see we are not the only ones!